THE JAMBERRY GUARANTEE
Jamberry wants you to love and enjoy your new products. If you are not satisfied with your Jamberry purchase you may return most items for a full refund within 90 days of purchase (see specific limitations below). Jamberry covers delivery and return shipping costs if an item is defective or if the return is a result of our error. The Jamberry Guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents. Due to variations in printing methods, product colors in the catalog or online may not be an exact representation of actual Jamberry products. All returns are subject to the following conditions:
REFUNDS, RETURNING OR EXCHANGING ITEMS
We will accept returns of items purchased from any Jamberry website or the Personal Website of any Jamberry sales consultant. We cannot offer refunds for “cash and carry” purchases, where a Customer makes a retail purchase directly from the inventory of a Jamberry Consultant. We will not accept returns of items purchased from third party shopping portals such as eBay, Amazon, Etsy, etc. You must provide proof of purchase for all returns and exchanges.
First Time Order Returns
If you are dissatisfied with the first nail wrap you purchase from Jamberry, you may return it for a full refund within 30 days of purchase, even if the product is not in its original packaging or in resalable condition.
Any products other than your first nail wrap purchase must be returned in their original packaging and in resalable condition to be eligible for an exchange or refund. Discontinued or retired products are not considered to be in resalable condition. If returned within 90 days, you are entitled to a full refund. Bundled items must be returned with all original components.
Refunds for defective products or Jamberry error will include the cost of shipping; refunds for any reason other than product defect or Jamberry error will not include the cost of shipping. All refunds or exchanges will be at the price the Customer paid for the product, inclusive of any discounts. (e.g. a wrap purchased as part of a buy three get one free promotion would be refunded at $11.25, as the prorated retail value of four wraps purchased for $45. That wrap could not be exchanged for a $15 lacquer). StyleBox exchanges will only be processed for other StyleBox wraps. We do not give refunds for gift codes or discount codes; a product must have been purchased to be eligible for a refund.
Defective products may be returned for a refund within 90 days of purchase or exchanged at any time (excluding the Jamberry Mini Heater, which has a 90 day limited warranty as outlined below). Refunds for defective products will include the cost of shipping. Products purchased but not delivered will not be eligible for a refund unless the failure to deliver is reported within 45 days of the original order date.
Should Jamberry mistakenly send you an incorrect product, you may return it for full refund within 90 days of purchase or exchange at any time. Refunds for Jamberry’s error will include the cost of shipping.
Jamberry Mini Heater Returns
The Jamberry Mini Heater has a 90-day limited warranty on materials and workmanship. Product failure after this limited warranty period will not be covered by Jamberry.
Independent Consultants are subject to the return policies above in addition to the following: In any one-year period, consultants may return a maximum of $1,000 in product. Consultants are encouraged to sell products through their Jamberry websites and are discouraged from stockpiling product they may not be able to sell. This limitation does not apply to defective product. However, product will need to be inspected to determine if a return is eligible for a refund. Each consultant will have their Personal Retail Value (PRV) reduced by the amounts refunded to themselves or their customers, which will be reflected in subsequent commission disbursements.
Marketing Material Returns
Marketing materials may only be returned upon resignation as an independent consultant or in the case of a product defect or error on the part of Jamberry.
RETURNS AND EXCHANGES BY MAIL
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance for at least the value of the items being returned. Jamberry is not responsible for packages lost in transit without proof of tracking. You are responsible for the return shipping costs of your returns, unless product is defective. In situations where we are covering the cost of return shipping, we will send you a shipping label. If you choose to ship the product yourself, we cannot refund the cost of return shipping.
To return or exchange an order by mail:
- Include a copy of your proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance.
FOR USPS, UPS OR FEDEX, USE THIS ADDRESS:
JAMBERRY RETURNS DEPT.
761 AUTO MALL DRIVE #102
AMERICAN FORK, UT 84003
For any products you purchase from Jamberry, title to the products and risk of loss transfers to you when the products are shipped.
You are entitled to make certain returns upon resignation as a Consultant of Jamberry Nails, LLC.
Please login to your Consultant account and then click the link below to view these conditions:
Policies And Procedures
Click HERE to download our returns form.